Have you bought something from our e-shop which does not meet your initial expectations? Don’t worry as you have the statutory right to return goods within 14 days from the date you received them. Simply fill out the form in the appendix.
Goods must not show signs of use, and all of the complete original packaging must be returned without showing any signs of damage. Otherwise, the amount of the refund may be proportionally reduced according to law.
The cost of the purchase will be repaid to your bank account within 14 days at the latest.
If you are purchasing for a business or a on a trading licence?
In the case of corporate customers, you have the option of returning the goods within 4 days of receiving the shipment. Within 14 days, we offer the possibility of replacing the goods, at a minimum cost of 75% of the original price of the goods.
Replaced goods can no longer be returned or further replaced. In the case of business customers, the statutory time limit for returning the amount paid to the bank account for the goods is 30 days.